Research Reveals: 20% of EV Charging Attempts Result in Failure

The latest J.D. Power Electric Vehicle Experience Public Charging study has highlighted challenges in the reliability and satisfaction of public charging for electric vehicle (EV) owners. The study found that 20% of EV drivers who visited a charging station did not charge their vehicles, citing reasons such as inoperable chargers and long lines. Different geographic areas experienced varying rates of unsuccessful charging visits, with some regions reporting as high as 35% failure rates.

Additionally, satisfaction with charging speed has declined. Customer satisfaction scores for both Level 2 charging and DC fast charging decreased compared to the previous year. This decline in charging satisfaction contributed to an overall dissatisfaction with public charging services. The Tesla Supercharger network was the highest-ranked DC fast-charging network, and Volta was ranked highest for Level 2 charging.

The study’s results highlight the challenges that public charging infrastructure still faces, including issues related to charger availability, reliability, and charging speed. These challenges are particularly noteworthy as the adoption of EVs continues to grow and more drivers rely on public charging to meet their vehicle’s energy needs. Addressing these concerns will likely be crucial for improving the overall EV ownership experience and encouraging further EV adoption.

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